- What personal information do we collect from you and how?
- Other information we collect through our services
- How this information may be used, including anyone it might be shared with
- Opt-in and opt-out provisions
- How you can access and, if necessary, change the personal information Illawarra Consulting maintains
- Safeguarding your personally identifiable data
- Where and how to ask questions or file complaints
- Your consent
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Illawarra Consulting collects personal information in several ways when you contact us, place an order, buy a gift voucher for a friend or register for a service offered by Illawarra Consulting. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We will never collect your credit card number. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. These details allow us to process your order and to let you know the status of your order.
OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
Illawarra Consulting may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you register with Illawarra Consulting, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of other companies within the Illawarra Consulting Group or our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
OPT-IN and OPT-OUT PROVISION
Should you choose to have your name and personal data removed from our database all together, you can do so by sending an Email to customerservice@Illawarra Consulting.com or by writing to us at:
4 Addison Ave
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS